Sunski Warranty and Return Policy
Got a problem with your Sunskis? We're here to make it right as quickly, cheaply and painlessly as possible.
Busted, scratched, or damaged lenses?
Busted lenses? We've got a fix: Sunski Lens Replacement Kits. Our lens kits are an easy, DIY way to get your Sunskis back into action as quickly as possible. These replacement lenses are super-subsidized and ship in a day.
Creating good, durable optics is hard work. We pride ourselves as industry leaders in our lens technology, and we're constantly improving. These lens kits contain the most durable lenses we offer.
Broken frame? Broken hinges? Broken anything other than lenses?
If your Sunski frames suffer any sort of catastrophic damage, we will repair or replace them free of charge!
We ask that you send us a good picture or two of your broken shades so we can review the damage before you have to potentially send them in. Please include a photo of the inside of the right arm - this has information on it that is useful for us. Please e-mail us with a photo to firstname.lastname@example.org
Returns and Exchanges
If you're not satisfied with your Sunskis for any reason, you can return them to us or exchange them within 60 days in an unused, resellable condition.
For international orders, we'll refund your order if you cover the return shipping cost within the same 60-day window. Unfortunately, we can't offer return shipping labels for international returns at this time.
About Exchanges: We tend to sell out of some styles quickly, so if you are looking to exchange an item, we recommend returning your items and then purchasing what you we're really looking for right away. We will process your refund within 10 business days after we receive your return.
CLICK HERE to begin your return if you are in the US. You'll be asked to identify your order number from the e-mail confirmation you received after purchase (not from the package slip that comes with your package) and eventually end up with a shipping label to smack on your package and send to us! We charge a flat rate of $3.50 for the return shipping label.
If you were GIFTED Sunskis and would like to exchange them, please send them to our company address below with a note explaining which pair you would like in return, your e-mail and return address. The person who gifted your Sunskis to you will never know, we promise.
ATTN: Exchange gift
1358 La Playa St
San Francisco, CA, 94122