What's the deal with our lifetime warranty?
Your pair of Sunskis is covered under our lifetime warranty for as long as you own them. Our warranty covers all problems related to manufacturing defects that occur during your ownership of the shades. If they break under normal use, we'll fix them or replace them for you. This warranty doesn't cover lost shades, but drop us a line and maybe we can get you a deal.
If you're here with broken shades already, read on for how to make it right.
We cover frame damage that occurs under "normal use" that prevents you from wearing your shades: broken hinges, cracked frames, damage from running into a tree... this is all normal use and fair game to be replaced. Minor damage like scuffs and small dings are not covered, because that's a waste of perfectly good shades. We also will not cover really dumb things that you may do, like backing over them with your car or melting them in a fire pit (we've seen it all).
We reserve the right to decide if your damage is covered, but tell us a good story and we'll likely be pretty lenient. Scroll to the bottom of the page to submit your claim. Please allow at least one week to process your claim AFTER we receive your broken shades. This means: be a responsible person and get tracking for your package. Thanks.
All lenses can scratch. Mirrored lenses are especially delicate, and even a small scratch can be super noticeable. The lenses are the most expensive part of a pair of shades, and so we're not able to provide them for free. Our lens warranty is that we will sell you fresh new lenses at the cost we pay to manufacture them. This lets us provide an affordable option for you to keep your shades looking fly, and we can avoid going out of business.
If you've got busted lenses, click here to go to our Lens Kit Program. Please don't send us your shades if you have scratched lenses! If your style has been discontinued, reach out to us and we'll figure something out for you. Some styles just had to be discontinued to make room for the new - this is the way things go. Thanks for understanding.
Ok I'm ready to fix my shades
Did you read all of the above? Do you promise you're not going to send us your scratched lenses? Or little broken bits of sunglasses put through a blender?
You'll need to create or log into your Sunski Club account to access the warranty claim form.